Lifetime Warranty

At Vel. Leather, we take pride in the quality and craftsmanship of our products. We understand that when you invest in a premium leather item, you expect it to last a lifetime. That's why we offer a comprehensive lifetime warranty on all our products.

Our lifetime warranty is a testament to the confidence we have in the durability and longevity of our products. We want you to feel assured that your purchase is protected against any manufacturing defects or faults in materials.

Here are the key terms and conditions of our lifetime warranty:

1. Coverage

Our lifetime warranty covers any defects in materials or workmanship that occur during the normal use of the product. This includes stitching issues, hardware malfunctions, and leather defects.

2. Exclusions

While our lifetime warranty provides extensive coverage, there are a few exclusions to keep in mind:

  • Normal wear and tear: Our warranty does not cover the natural aging and wear that occurs with regular use.
  • Accidental damage: Any damage caused by accidents, misuse, or improper care is not covered under our warranty.
  • Third-party alterations: If the product has been modified or repaired by someone other than Vel. Leather, the warranty becomes void.

3. Claim Process

If you believe your product is eligible for a warranty claim, please contact our customer support team at sales@velleather.com. Provide us with your order details, a clear description of the issue, and any supporting photographs. Our team will assess your claim and guide you through the next steps.

4. Resolution

If your warranty claim is approved, we will either repair the product or, if necessary, replace it with a new one. Please note that the availability of an exact replacement may depend on the availability of materials and designs at the time of the claim.

Our lifetime warranty is our commitment to your satisfaction and our belief in the quality of our products. We strive to provide you with exceptional customer service and ensure that you can enjoy your Vel. Leather purchase for years to come.

For more information about our lifetime warranty or any other inquiries, please visit our Contact Us page or reach out to our customer support team.